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 Uploading ....Pomerantz, Jeffrey (2005) A Conceptual Framework and Open Research Questions for Chat-based Reference Service. Journal of the American Society for Information Science and Technology, 56(12), 1288-1302..
Lavender, Kenneth and Nicholson, Scott and Pomerantz, Jeffrey (2005) Building Bridges for Collaborative Digital Reference between Libraries and Museums through an Examination of Reference in Special Collections. Journal of Academic Librarianship.
Rieh, Soo Young (1999) Changing reference service environment: A review of perspectives from managers, librarians, and users. Journal of Academic Librarianship 25(3):pp. 178-186.
Pomerantz, Jeffrey (2006) Collaborative Reference Work in the Blogosphere.
Pomerantz, Jeffrey and Stutzman, Frederic (2006) Collaborative Reference Work in the Blogosphere. Reference Services Review, 34(2), 200-212.
Desai, Christina M. and Graves, Stephanie J. (2007) Cyberspace or Face-to-Face: The Teachable Moment and Changing Reference Mediums.
Pomerantz, Jeffrey and Nicholson, Scott and Lankes, R. David (2003) Digital Reference Triage: An Investigation Using the Delphi Method into the Factors Influencing Question Routing and Assignment. Library Quarterly 73(2):pp. 103-120.
Nicholson, Scott (2003) Exploring the Future of Digital Reference through Scenario Planning, in Lankes, R.D. and Nicholson, S. and Goodrum, A., Eds. The Digital Reference Research Agenda, Publications in Librarianship no. 55.
Iivonen, Mirja and Sonnenwald, Diane H. (1998) From Translation to Navigation of Different Discourses: A Model of Search Term Selection during the Pre-Online Stage of the Search Process. Journal of the American Society for Information Science 49(4):pp. 312-326.
Benoist, David (2007) Mettre en place un service collaboratif de référence virtuelle à l'université : le projet du SCD de Paris-Sorbonne (Paris-IV).. enssib thesis, ENSSIB (National School of Library and Information Sciences), France, Ecole nationale supérieure des Sciences de l'information et des bibliothèques (ENSSIB).
Chen, Hsinchun and Dhar, Vasant (1987) Reducing Indeterminism In Consultation: A Cognitive Model of User/Librarian Interactions. In Proceedings Conference on Artificial Intelligence, Seattle, WA.
Pomerantz, Jeffrey and Nicholson, Scott and Belanger, Yvonne (2005) The Current State of Digital Reference: Validation of a General Digital Reference Model through a Survey of Digital Reference Services. Information Processing & Management. |
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